Distributed User Support Specialist - HigherEdJobs

The Distributed User Support Specialist is based in a college or department and supports computer workstations and other technology in
offices, labs, and classrooms. The Distributed User Support Specialist may be responsible for scheduling student workers during the periods
the labs are open and selecting, training, and supervising student lab assistants. The Distributed Support Specialist installs, maintains,
and resolves problems with computers, software, and other equipment in labs, classrooms, and offices, helps to plan technology purchases for
the college or department, prepares specifications and configurations for new equipment, prepares documentation relating to hardware and
software, assists in installing and maintaining servers, and tracks software licensure renewals and warranty use.

Education: An Associate's degree or equivalent number of college credit hours is required. A Bachelor's degree, with an emphasis in a computer-related field, is preferred.

Experience: One year of experience installing and supporting a wide range of microcomputer hardware, peripherals, and software is required. Experience in web page design and development is preferred. Supervisory experience is preferred. Work experience in a higher education environment is preferred. Experience working in a help desk or customer service environment is preferred.

Skills: Excellent technical aptitude in the areas of microcomputers and related peripherals is required. A basic understanding of network topologies, file server administration, microcomputer-based application software, and computer-related diagnostic techniques is required. Effective verbal and written communication and customer services skills are required. Must be able to maintain confidentiality in regard to information processed, stored, or accessed by the systems. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. Demonstrated supervisory ability is required. The ability to operate and troubleshoot multi-media presentation systems and other classroom-related equipment is preferred.

Other: Must be able to lift and carry objects weighing up to fifty pounds, have sufficient mobility to connect cables which may require climbing ladders or working under desks is required. Must possess visual acuity sufficient for installation and repairs of microcomputers and peripherals, as well as to inspect physical facility conditions.

Source: http://www.higheredjobs.com/details.cfm?JobCode=175697935

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